AI Agent Setup

Configure your AI agent to handle customer conversations, answer FAQs, and process orders automatically.

Overview

EZCart's AI Agent can handle customer conversations 24/7. It understands customer intents like browsing products, placing orders, tracking shipments, and answering frequently asked questions.

Enable the AI Agent

Navigate to Settings > AI Agent
Toggle Enable AI Agent for your shop
Choose the agent mode:
- Assist Mode — Agent suggests replies for your team to approve
- Auto Mode — Agent responds to customers automatically

Configure Agent Capabilities

Select which tasks the agent can handle:

Capability	Description
Product Browsing	Help customers browse and search your catalog
Order Creation	Create orders from conversations
Order Tracking	Provide order status updates
FAQ Handling	Answer common questions automatically
Cart Recovery	Follow up on abandoned conversations

Set Up Knowledge Base

Train your agent with business-specific information:

Go to AI Agent > Knowledge Base
Add entries for:
- Return and refund policies
- Shipping information
- Business hours
- Product-specific FAQs
The agent will reference this knowledge when responding

Human Handoff

When the agent encounters a complex issue or low-confidence scenario, it hands off to a human team member:

Conversations are flagged and assigned to available team members
The full conversation history is preserved
Your team can take over seamlessly

Best Practices

Start with Assist Mode to review agent responses before going fully automatic
Keep your knowledge base updated with current policies and information
Monitor the agent's performance in Analytics > AI Agent
Set up business hours so the agent knows when human support is available